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New Specialized Modules For Municipalities
MaintStar is proud to announce the release of five new modules for public agency
needs. In addition to the customizable general work order, MaintStar now has dedicated modules designed with advanced functionality to meet the needs of specific agency divisions. Developed with
extensive input from our existing Public Services users, the new modules meet the real-world-needs of the following operations:
Transportation and Streets -Streets, signs and signal operations
Water - Water plant and distribution maintenance
Storm Water - Storm water and drainage management
Parks - Parks, recreation and landscape management
Sewer - Waste water distribution service maintenance
These specialized modules have many advanced features to
streamline daily operation and improve agency efficiency. Each specialized module has it’s own dedicated database, designed for the types of assets particular to each division.
Work orders and inspections are also designed for the
different working needs of agencies. Work orders can be made with multiple assets listed on a single work order. When closed the record of the service, and related costs will be spread to each
asset’s history automatically.
These new modules of course have MaintStar’s outstanding
flexibility, with full customization tools built in. The modules integrate with MaintStar’s existing work planning structure, for budget and resource management. GIS integration with ESRI
systems has been enhanced, as has management reporting functions.
See the Poducts Page for information
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Web-based Customer Request System
Now Available
“Full featured and fully user-customizable”, this internet based system can handle all your
service requests. Whether your requests come from an external source, such as citizen complaints or service requests initiated by your agency staff, this system will help you manage them all. Users
can even attach photos and documents to their requests, for clarification.
Prompt responses to requests and timely feedback is the way to maintain excellent customer service
relations. The MaintStar Web-based Request System is designed with your goals in mind at every step of the process, from the initial request, through approval, to work completion. The system has
automatic e-mail notification to your customer of your acceptance of their request, and when the work is completed. If work is denied, or delayed the system will keep them informed automatically.
The MaintStar Request System can be configured to automatically advance requests the appropriate
supervisor for approval. If the approver does not respond in a defined time period, to prevent requests from falling through the cracks, the system will advance the request to the next authorized
approver.
The system will also monitor new requests and advise you if they appear to be duplicates of requests
already received.
This advanced system will create work orders from approved requests and close the original request when
the work order is completed automatically. After the work is finished the system will produce customer satisfaction surveys and has built in analysis reports.
See the Poducts Page for information
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Joint Project for Four Nevada Agencies
MaintStar has been selected as the system of choice for four public agencies in
Nevada.
The cities of Reno, Sparks, Washoe County and The RTC Bus service is currently
implementing the MaintStar system to serve the needs of multiple departments.
MaintStar will be used in MS SQL server and Oracle versions, for
Facilities, Fleet, Streets, Utilities and Sewer. The 4 agencies will be using traditional work orders and activities based work planning to schedule and track their daily work and activities.
MaintStar was chosen because of its flexible configuration to handle the
diverse needs of this expansive project.
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MaintStar Awarded Contract for Baltimore Parks
The Department of Recreation and Parks
manages and maintains over 1000 sites, with site-based work functions including grass mowing trash pickup, dragging ball diamonds, and responding to as-needed requests such as disposing of illegally
dumped materials and repairing vandalized park amenities. Many park sites house one or more structures, ranging from picnic pavilions, to comfort stations, to community/recreation centers.
MaintStar’s, Oracle based system will be used to manage all the
corrective and preventative maintenance for this large operation. MaintStar was chosen for its ease of use and flexibility of configuration.
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Bender Engineering Is now MaintStar
The MaintStar system has grown and developed over the course of 20 years. Simplicity and ease of use
have always been hallmarks of the system.
You have known us as MaintStar, but the official name of our company has been Bender Engineering Inc.
This has been a source of potential confusion. So... in our tradition of “keeping things
simple”, we are now aligning the name of our company with the name of our software system. Company and software one great name, one great system... MaintStar !
City of Salem Oregon
Facilities Division Chooses MaintStar
MaintStar has been selected for management of the Facilities Department of
Salem, Oregon. MaintStar will be used to track all information pertaining to infrastructure maintenance .
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Choosing the Right Shop Software
Jim Mele, editor-in-chief Fleet Owner
Rural Metro Corporation. provides full maintenance and repair services for separate fire, ambulance and administrative
vehicle fleets in Mesa, Az. With seven departments generating maintenance data, including separate PM, general repair, major repair, refurbishing and body shops, the company's old maintenance
software couldn't keep up with tracking the 200 vehicles in its care.
“Repair and PM histories were inaccurate, and coordinators were spending all their time on paperwork,” says
John Santori, Assistant Fleet Manager for the company's Mesa, Az. shop. “But worst of all, there was no way to break out data from vehicle histories.”
Eighteen months ago, Rural Metro switched to MaintStar, a stand-alone Windows-based system from
MaintStar Inc. Coordinators still generate work orders when vehicles come in for repairs, but with complete records a click away, they can now route a vehicle to other departments if, for example, the
system shows a PM or other work is also due. The coordinators also close out the work orders, entering data into the system from paper records, although technicians now enter time and parts information
directly using a shop-floor terminal. In addition, the shop terminal gives technicians access to over two years of repair history for each vehicle.
The system's Window's environment and easy data entry has cut the coordinator’s record keeping workload in half, according to Santori. “They have time to do the rest of their work, and we also get more accurate records,” .
The major advantage, however, is the improved reporting. “It has lots of standard reports, and there's a query
module that will let you generate just about any customized report if you have some experience with (Microsoft) Access,” says Santori. “For example, we can find out how much money we
have spent on a specific vehicle over a specified period of time, or see how many times a certain part has failed in the entire fleet.”
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Raytheon Chooses MaintStar
Formerly Hughes Aircraft, Raytheon is a leader in National Defense development. Raytheon has chosen MaintStar to
manage the repair and scheduled maintenance for their fleet of vehicles. The system will be Oracle based, and will involve data conversion from a Legacy system.
Santa Clara County Selects the MaintStar System
The county of Santa Clara California has
contracted with MaintStar for the MaintStar system. They will be implementing the work order and activities based work planning functionality for a multiple departmental solution. MaintStar
will be used with a MS SQL
WinCan and MaintStar Partnership Announced
MaintStar Inc. is pleased to announce it is partnering with
WinCan America Inc.to integrate the TV and video capture features of the WinCan system, to record and store visual inspection reports with MaintStar’s new Sewer Management Module.
WinCan is the Documentation Software Central to Inspection Productivity.
 WinCan’s extensive toolkit lets you document critical inspection work rapidly and thoroughly Installed on an industrial PC or
laptop. WinCan travels to remote locations, logging text data, still images, and digital video in an extensive, searchable database. Sophisticated reporting
tools and a freeware viewer make it easy to share your inspection results. Download Brochure
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