You will find the service & support you receive for your investment in the MaintStar System to be valuable, dependable and readily available. MaintStar is not only responsible for the development of its System, but also for the associated professional services, product & technical support, system implementation and all education & training. MaintStar can even host your new software system in the cloud, providing access from our secure data center. We work with small and large Municipalities, spread over many departments, each with their own unique needs and requirements.
Cloud Computing and “Software as a Service” possibilities can add new dimensions to the way municipal agencies deploy their software. A Cloud deployment of your MaintStar System creates new avenues for cost effective delivery and implementation. Money is saved by avoiding upfront infrastructure costs, while your deployment is overseen by our technical professionals. Cloud Hosting is fundamentally changing the way organizations of all types and sizes consider enterprise software deployment. We invite you to get your new solution up and running faster, with improved manageability and less maintenance hassle.
Technical and product support is provided by an exceptional team of qualified technicians and engineers who are available to assist you with any MaintStar related issue. The team has extensive experience and each new customer is assigned to a specific member of our Client Support Team who will become completely familiar with every aspect of the relationship. Support sessions are often web based, so that engineers can see your working environment and insure maximum client satisfaction and issue resolution.
Training is one of the most critical components of project success. Our training professionals bring long term understanding of industry fundamentals and application knowledge to every deployment. MaintStar believes that generic training using abstract data is one thing, but training using your own data is much more meaningful, relevant and will streamline the learning curve and brings users up to speed considerably faster. We offer complete system training, refresher courses and detailed specifics on new features.