SERVICE AND SUPPORT

Get the maximum value out of your investment with support, training and professional services. All directly from experienced MaintStar subject matter experts and support personnel.

You will find the service & support you receive for your investment in the MaintStar System to be valuable, dependable and readily available. MaintStar is not only responsible for the development of its System, but also for the associated professional services, product & technical support, system implementation and all education & training. MaintStar can even host your new software system in the cloud, providing access from our secure data center. We work with small and large Municipalities, spread over many departments, each with their own unique needs and requirements.

Cloud Computing and “Software as a Service” possibilities can add new dimensions to the way municipal agencies deploy their software. A Cloud deployment of your MaintStar System creates new avenues for cost effective delivery and implementation. Money is saved by avoiding upfront infrastructure costs, while your deployment is overseen by our technical professionals. Cloud Hosting is fundamentally changing the way organizations of all types and sizes consider enterprise software deployment. We invite you to get your new solution up and running faster, with improved manageability and less maintenance hassle.

2technology-professionalsMaintStar Professionals    MaintStar offers a full range of proven services that help clients discover and extend their System benefits. Our approach is to streamline the process with a proper set-up of the MaintStar System that will adhere to the way you do business. Our Implementation Team consists of dedicated MaintStar professionals that will guide you through every step of your project, including data conversion activities, interface designs and other custom programming that may be necessary in order to optimize your System for maximum performance.
4tech-supportTechnical Support
Technical and product support is provided by an exceptional team of qualified technicians and engineers who are available to assist you with any MaintStar related issue. The team has extensive experience and each new customer is assigned to a specific member of our Client Support Team who will become completely familiar with every aspect of the relationship. Support sessions are often web based, so that engineers can see your working environment and insure maximum client satisfaction and issue resolution.

INCREASE THE LEVEL OF YOUR CUSTOMER SERVICE

Solve your Asset Management Challenges
Empower your Service Desk & Call Center
Engage and Connect with your Citizens
CONTACT US FOR MORE DETAILS OR TO SCHEDULE A DEMO