Solid GIS-Asset Integration
Enhance your vision and strengthen your asset & maintenance activities with a connected geo-spatial view of your department's distribution assets, field infrastructure and work locations.

 

Web-Based Service Request Center
Whether you call them Work Requests, Citizen Complaints or City Issues, they must all be recorded, tracked and acted upon in a timely and efficient manner to insure satisfaction and demonstrate responsiveness and concern.

 

Comprehensive Foundation for the Permit & Code Enforcement Process

Focused on meeting real world needs, MaintStar provides Federal, State, County and City Agencies with a cutting-edge, fully integrated parcel based solution that automates the Regulatory Compliance process. We automate with customizable Citizen Access screens and easy to follow workflows. Record Inspections and update records from the field in real time. Control the Permit and Code Enforcement process with automatic status updates and notifications.

 

Permits - Licensing - Inspections
Plan Review - Code Enforcement

 

Support Overview

 

MaintStar's Support

 

MaintStar’s Annual Support Agreement includes three services:

 

  • On going support for technical issues
  • Support for application use after system training
  • Annual System updates & upgrades, along with support for new network, server and operating system installs.

 

Support is provided by an exceptional team of technicians and engineers who are all available via toll free telephone numbers or e-mail to help you with any MaintStar related issue. The team has extensive experience with the MaintStar System, including active involvement with our programmers in all phases of development.

 

Each client is assigned a member of our Client Support Team who will become completely familiar with every aspect of the relationship, eliminating the need to explain background details every time.

 

The support engineer carefully documents and tracks each client situation in order to ensure maximum customer satisfaction. 

 

Over 90% of our support issues are handled and resolved with the first phone call.

 

You will find the support you receive for your investment in the MaintStar System to be valuable, reliable and readily available, as demonstrated by the fact that over 90% of our customers are currently under support and enjoy these advantages. We want to help keep your operation running successfully and smoothly.

 

Maintstar User Groups are organized on a regional basis and become valuable contributors to improving and enhancing the MaintStar System. The MaintStar Client Support Team always attends these meetings, and they always listen.