Port Customer: A major port in California

About

In California, a major port and important gateway for International commerce had extensive assets: 7,500 acres of land and water on 43 miles of waterfront and 27 passenger and cargo terminals. They handled a variety of goods worth billions of dollars each year.

Verbal updates became a thing of the past

Main Issue

The Port needed to efficiently track productivity by:

• Establishing consistent processes
• Developing consistent checklists
• Providing documentation and information that is visible to all.

This enabled better planning and streamlined processes.

Resolution

MaintStar reviewed the port’s structure and saw that simplification was the key to success. It was important to develop consistent information and documentation for all to view.  The Port's  new norm became highly reliable work statuses and much better planning.  This lead to a very competently run organization.