MaintStar is proud to announce MaintStar Connect!

A SMARTER WAY TO CONNECT

Faster responses and happier residents are the focus of our purpose-built CRM for government agencies.
MaintStar CRM is easily configurable, cost-effective, and quick to implement. It offers a clear advantage over
custom-built and off-the-shelf CRM systems. Our platform meets the unique needs of public agencies and their
communities. Legacy systems often cause budget overruns and resident frustration due to their complexity.

MaintStar CRM provides a streamlined, user-friendly experience. Agencies that keep old systems risk
inefficiencies and losing community trust. MaintStar CRM is available as a stand-alone service and can scale with
MaintStar’s Enterprise Asset Management (EAMS) and Land Management Systems (LMS).

MaintStar CRM provides a single interface for all public transactions with the agency. Requests move seamlessly
across systems like Public Works, Fire, Environmental, Code Enforcement, Permitting, Parks & Recreation,
and IT. A citizen can snap a photo of a pothole and submit it through the CRM. The image and description
are automatically routed to Public Works. Citizens always have a single point of contact throughout, making
customer service more satisfying and reinforcing trust between residents and their government.

With MaintStar CRM, residents can easily report issues, ask questions, or request services—without navigating
confusing websites or determining agency responsibility. The generative AI-powered “How can we help you?”
approach allows citizens to submit a photo, description, or location, and the system instantly identifies and
routes it to the correct department, providing ongoing status updates.

Whether used independently, integrated with MaintStar EAMS and/or LMS, or connected to other applications,
MaintStar enables agencies to streamline workflows, improve coordination, and centralize information. This
seamless integration leads to more efficient and reliable operations by minimizing manual processes and
reducing response times.

Read More:
MaintStar AI r2 MaintStar CRM r4-compressed